Privacy Policy
At Val Mackay Fitness Coaching, we are committed to protecting the privacy of our clients. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, website, and payment platforms.
1. Information We Collect
We may collect the following types of personal information in the course of providing fitness training services:
Personal Information: Name, contact details (phone number, email), and other relevant demographic information.
Health Information: Any health-related information shared by you for the purpose of customizing your fitness program, such as medical conditions, injury history, or goals.
Payment Information: Information related to payment methods (such as Venmo, Zelle, checks, or Wix website payments).
Communication Data: Information from your interactions with us via email, phone, video consultations, or messaging platforms.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide Services: We use your personal information, including health information, to design and deliver personalized fitness programs and training sessions.
Payment Processing: We use your payment information to process payments for services rendered. All payments are processed through secure, trusted platforms.
Communication: We may contact you for scheduling, reminders, feedback, and general customer support via phone, email, or messaging.
Improving Services: We may use feedback or information about your experience to improve the quality of our services.
3. Data Protection and Security
We take the security of your personal information seriously and have implemented appropriate physical, electronic, and administrative measures to protect it. This includes:
Secure Payment Methods: We process all payments using secure payment systems (Zelle, Venmo, checks, and Wix website payments), which are encrypted to protect your financial information.
Confidentiality of Health Data: Any health-related information you provide for fitness purposes will be kept confidential and only used to develop your personalized fitness plan. It will not be shared with third parties without your consent.
Limited Access: Only authorized personnel (Val Mackay and any trusted staff) have access to your personal information, and it is used solely for providing fitness training services.
4. Sharing of Information
We do not sell or share your personal information with third parties for marketing purposes. We may, however, share your information in the following circumstances:
Service Providers: We may share limited information with third-party service providers (such as payment processors) who assist in providing services (e.g., processing payments). These third parties are required to maintain the confidentiality of your information.
Legal Requirements: We may disclose your personal information when required by law, such as in response to a subpoena or other legal processes.
5. Your Rights
As a client, you have the following rights regarding your personal information:
Access: You can request to view the personal information we have collected about you.
Correction: You can request corrections to any inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations.
If you wish to exercise any of these rights, please contact us using the information provided below.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once it is no longer needed, your data will be securely deleted.
7. Privacy Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us: